Service

1. Initial Contact & Trust Building

At exhibitions, customers first learn that we are a professional claw machine factory. Through on-site gameplay tests, they quickly understand our machine’s claw strength, lighting, and internal structure. We introduce product models, customization options, and factory capabilities, while exchanging contacts via WhatsApp or WeChat to establish the first layer of trust and interest.

2. Follow-Up After Exhibition

After the exhibition, we send a warm thank-you message along with our company profile, machine catalog, and case photos. Through further conversation, we learn whether the customer is planning a new store or expanding an existing one, as well as their budget range and timeline. This step helps us confirm genuine purchasing needs and begin collecting key project information for the next stage.

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3.Requirement Collection

1.Store Layout 100%

2.Machine Quantity 100%

3.Custom Design 100%

4.Prize Supply 100%

5.Payment Method 100%

6.Delivery Time 100%

4. Solution Proposal

Based on the customer’s requirements, we prepare a tailored proposal that includes layout planning, design drafts, machine recommendations, and budget guidance. This helps customers clearly understand the setup, investment needs, and expected returns before moving forward to the next step.

What We Provide

We offer layout planning, 3D visuals, custom design drafts, recommended machine combinations, budget & ROI guidance, and prize sourcing support to help you build a complete claw machine solution.

5.Quotation & Details Confirmation

Once the project requirements are confirmed, we provide a clear and detailed quotation covering machine specifications, customization options, packaging, and shipping methods. Our team works closely with customers to finalize every detail—from payment terms to production timelines—ensuring full transparency and confidence before moving forward with the order.

6.Deposit & Production Scheduling

After receiving the deposit, we schedule production, provide a clear timeline, and begin preparing all customized design files.

7.Production Process

We complete full assembly, testing, and aging to ensure each machine performs reliably. During production, we share factory photos, progress updates, and confirmation images for all customized parts.

4.Custom Sticker Application — 4.カスタムステッカーアプリケーション

6.Aging Test (24–48 Hours) — 6.エージング試験（24～48時間）

8.Quality Inspection

9.Packing & Shipping

ExhibitionAfter the exhibition, we send a warm thank-you message along with our company profile, machine catalog, and case photos. Through further conversation, we learn whether the customer is planning a new store or expanding an existing one, as well as their budget range and timeline. This step helps us confirm genuine purchasing needs and begin collecting key project information for the next stage.

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10.After-Sales Support

We’re always here when you need us. Contact us anytime for technical guidance, troubleshooting, or setup assistance.
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よくあるご質問

1.Are you a factory or a trading company?

We are an independent claw machine factory established in 2013. We specialize in a full range of prize machines, including claw machines, scissors machines, clip machines, and more.

2.Can we visit your factory?

Yes, factory visits are warmly welcome. We can arrange a guided tour of our production workshop, product testing area, and sample showroom for you. For overseas clients who are unable to visit in person, online video factory inspections are also available upon request.

3.Do you support OEM/ODM orders?

Absolutely. We provide comprehensive customization services, を含む。 appearance customization, lighting system design, logo branding, and partial gameplay logic adjustments. Our professional engineering team can also support the R&D and development of fully customized new models based on your requirements.

3.How do you ensure product quality?

Each machine goes through multi-stage strict inspections, を含む。 wiring safety checks, full functional tests, gameplay precision calibration, そして aging durability tests. Only machines that pass all inspection steps are approved for shipment. Moreover, all our machines come with a one-year warranty for your peace of mind.

5.What is your production capacity?

With a streamlined assembly workflow and a team of experienced technicians, we can support stable, long-term production for distributors, brand partners, and chain stores. Our production capacity is flexible and can be adjusted according to your project scale and delivery timeline.

6.How are the machines packed before shipment?

Our standard packaging wraps each machine with pearl cotton protection. For enhanced safety, we offer customized packaging options such as wooden frames, sealed wooden cases, or reinforced cartons, ensuring secure transportation even for long-distance shipping.

7.Do you offer after-sales support?

Yes. We provide a complete after-sales service system, を含む。 remote troubleshooting via video call, operation and maintenance guides, sufficient spare parts supply, そして long-term technical support.

8.Can I request a sample machine before bulk purchase?

Yes, sample orders are supported. You can test the machine’s build quality, gameplay experience, and performance in advance, helping you make an informed decision before placing a bulk order