서비스

1. Initial Contact & Trust Building

At exhibitions, customers first learn that we are a professional claw machine factory. Through on-site gameplay tests, they quickly understand our machine’s claw strength, lighting, and internal structure. We introduce product models, customization options, and factory capabilities, while exchanging contacts via WhatsApp or WeChat to establish the first layer of trust and interest.

2. Follow-Up After Exhibition

After the exhibition, we send a warm thank-you message along with our company profile, machine catalog, and case photos. Through further conversation, we learn whether the customer is planning a new store or expanding an existing one, as well as their budget range and timeline. This step helps us confirm genuine purchasing needs and begin collecting key project information for the next stage.

문의하기

3.Requirement Collection

1.Store Layout 100%

2.Machine Quantity 100%

3.Custom Design 100%

4.Prize Supply 100%

5.Payment Method 100%

6.Delivery Time 100%

4. Solution Proposal

Based on the customer’s requirements, we prepare a tailored proposal that includes layout planning, design drafts, machine recommendations, and budget guidance. This helps customers clearly understand the setup, investment needs, and expected returns before moving forward to the next step.

What We Provide

We offer layout planning, 3D visuals, custom design drafts, recommended machine combinations, budget & ROI guidance, and prize sourcing support to help you build a complete claw machine solution.

5.Quotation & Details Confirmation

Once the project requirements are confirmed, we provide a clear and detailed quotation covering machine specifications, customization options, packaging, and shipping methods. Our team works closely with customers to finalize every detail—from payment terms to production timelines—ensuring full transparency and confidence before moving forward with the order.

6.Deposit & Production Scheduling

After receiving the deposit, we schedule production, provide a clear timeline, and begin preparing all customized design files.

7.Production Process

We complete full assembly, testing, and aging to ensure each machine performs reliably. During production, we share factory photos, progress updates, and confirmation images for all customized parts.

4.Custom Sticker Application — 4. 맞춤 스티커 적용

6.Aging Test (24–48 Hours) — 6.에이징 테스트(24-48시간)

8.Quality Inspection

9.Packing & Shipping

ExhibitionAfter the exhibition, we send a warm thank-you message along with our company profile, machine catalog, and case photos. Through further conversation, we learn whether the customer is planning a new store or expanding an existing one, as well as their budget range and timeline. This step helps us confirm genuine purchasing needs and begin collecting key project information for the next stage.

문의하기

10.After-Sales Support

We’re always here when you need us. Contact us anytime for technical guidance, troubleshooting, or setup assistance.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt.

자주 묻는 질문

1.Are you a factory or a trading company?

We are an independent claw machine factory established in 2013. We specialize in a full range of prize machines, including claw machines, scissors machines, clip machines, and more.

2.Can we visit your factory?

Yes, factory visits are warmly welcome. We can arrange a guided tour of our production workshop, product testing area, and sample showroom for you. For overseas clients who are unable to visit in person, online video factory inspections are also available upon request.

3.Do you support OEM/ODM orders?

Absolutely. We provide comprehensive customization services, 다음을 포함합니다. appearance customization, lighting system design, logo branding, and partial gameplay logic adjustments. Our professional engineering team can also support the R&D and development of fully customized new models based on your requirements.

3.How do you ensure product quality?

Each machine goes through multi-stage strict inspections, 다음을 포함합니다. wiring safety checks, full functional tests, gameplay precision calibration, 및 aging durability tests. Only machines that pass all inspection steps are approved for shipment. Moreover, all our machines come with a one-year warranty for your peace of mind.

5.What is your production capacity?

With a streamlined assembly workflow and a team of experienced technicians, we can support stable, long-term production for distributors, brand partners, and chain stores. Our production capacity is flexible and can be adjusted according to your project scale and delivery timeline.

6.How are the machines packed before shipment?

Our standard packaging wraps each machine with pearl cotton protection. For enhanced safety, we offer customized packaging options such as wooden frames, sealed wooden cases, or reinforced cartons, 를 사용하여 장거리 배송 시에도 안전한 운송을 보장합니다.

7. 판매 후 지원을 제공하나요?

예. 당사는 완벽한 애프터 서비스 시스템, 다음을 포함합니다. 화상 통화를 통한 원격 문제 해결, 운영 및 유지 관리 가이드, 충분한 예비 부품 공급, 및 장기 기술 지원.

8. 대량 구매 전에 샘플 머신을 요청할 수 있나요?

Yes, 샘플 주문이 지원됩니다.. 머신의 빌드 품질, 게임플레이 경험 및 성능 를 미리 확인하여 대량 주문 전에 정보에 입각한 결정을 내릴 수 있도록 지원합니다.